loader image

From managing inquiries to generating professional itineraries and tracking bookings, Triplide helps agencies streamline their entire workflow. Learn More!

Home/Solutions/Webhook Integration

Webhook
Integration

The real-time inbound integration layer. External systems send events directly into the CRM so leads, conversations, and workspace updates are processed immediately instead of waiting for manual imports or scheduled sync jobs.

Three Webhook Layers. One Platform.
Leads. Conversations.
Workspace Sync.

Not one generic endpoint doing everything blindly. Structured by use case. Each webhook path includes its own trust model, validation checks, and processing logic.

Lead Webhooks

Meta Lead Ads with signature verification, Google and connector-based intake with webhook keys, and website form submissions. All feed the same lead pipeline.

Signatures, Keys, Form Tokens
WhatsApp Inbox

Incoming message payloads from connected providers stored in the CRM inbox. Phone-based conversation mapping. Real-time customer chat capture.

Webhook Token Authentication
Tenant Sync

Signed sync payloads for features, branding, SMTP, and combined workspace updates from trusted external systems. Controlled configuration alignment.

HMAC Signatures, Nonce, Timestamp
Security, Validation, and Replay Protection
Every Webhook Path Has
Its Own Trust Model.
Provider-Specific Verification

Meta uses verification tokens and request signatures. Google endpoints use webhook keys (URL or header). WhatsApp uses webhook tokens. Tenant sync uses HMAC signatures.

Replay and Duplicate Protection

Signed sync layer stores nonce and payload-hash values. Duplicate or replayed requests automatically rejected. Timestamp-window enforcement for sync freshness.

Scope Control and Safe Processing

Sync receiver validates payload scope before applying changes. Disallowed module data rejected. Each endpoint processes data according to its specific business purpose.

Rate Limiting for Public Endpoints

Public-facing lead and form webhooks include request-rate protection. Prevents abuse from misconfigured automations, duplicate loops, or malicious traffic.

Logging, Monitoring, and Health
Know What Arrived.
Know What Failed.
Webhook Logs for Lead Events

Written with provider, event type, payload snapshot, status, error details, and request IP. Review successful and failed lead deliveries from the integration screens.

Sync Logs for Tenant Updates

Payload type, version, nonce, payload hash, signature result, request ID, and status all recorded. Full audit trail for workspace configuration changes.

Health-Check Endpoint

Connected systems can verify whether the sync receiver is enabled and which tenant it expects. Programmatic monitoring without manual admin checks.

Notifications After Webhook Events

Lead webhooks trigger admin email alerts and in-app CRM notifications. The sales team sees new enquiries immediately after webhook-driven lead creation.

The webhook layer is a real-time inbound integration system. It is best suited for lead capture, messaging ingestion, and signed tenant sync rather than as a generic outbound webhook builder. Each endpoint is structured for its specific business purpose.

Key Functionality
Everything the Integration Includes
Real-Time Inbound
Webhook Processing
Meta Lead Ads
Webhook Handling
Google and Connector
Lead Webhooks
Website Form
Submission Endpoints
Direct Lead Creation
with Source and UTM
Admin Email and
In-App Notifications
WhatsApp Inbox
Message Capture
Phone-Based
Conversation Storage
Signed Tenant
Sync Receiver
Features, Branding,
SMTP Sync
HMAC, Token, and
Key Validation
Replay Protection
(Nonce and Hash)
Timestamp-Window
Validation
Webhook and Sync
Event Logs
Health Endpoint
for Monitoring

See Webhook Integration in Action

Watch how Triplide processes real-time events from Meta, Google, WhatsApp, and trusted systems into leads, conversations, and workspace updates.

Book a Free Demo