Signed Payloads for Configuration.
The first layer is record-level API access. External systems can read, create, and update CRM data such as customer records through authenticated endpoints. No CSV imports or manual admin actions required.
The second layer is tenant-level sync. A trusted external platform can push signed configuration payloads into the CRM for features, branding, SMTP, and related workspace settings. Both layers are tenant-aware and instance-routed.
Controlled Tenant-Level Sync.
A trusted external platform pushes signed payloads that update live CRM behavior and presentation. Not raw data transfer. Structured, validated, workspace-level configuration sync.
Once a valid sync payload is applied, the CRM immediately reflects updated branding, updated module availability, and revised feature access. Module states and permissions are recalculated after sync, directly affecting what users can see and use inside the CRM.
No Unauthorized Sync.
Every sync request validated using HMAC signature checks with key-version support. Unsigned or incorrectly signed payloads rejected before anything is applied.
Requests only accepted when the timestamp falls within the allowed skew window. Old or delayed payloads rejected. Prevents stale sync traffic from being processed.
Each sync request logged with nonce and payload hash. Duplicate payloads and replay attempts automatically rejected. Request ID and source IP stored for audit.
Incoming feature payloads checked before application. Website and landing-page modules blocked from this sync path. External payloads cannot push unsupported module groups.
Know When It Breaks.
Every sync attempt written into the log with payload type, version, signature result, status, error message, request ID, and received time. Full operational visibility.
Sync-health endpoint so admins or connected systems can confirm whether the sync receiver is enabled and which tenant key it expects. Programmatic monitoring.
App bootstrap returns most recent successful sync details including last sync time, last payload type, and last payload version. No hidden background guessing.
Manager-routed access using instance code and tenant-specific API path. Sync traffic reaches the correct workspace. Data stays isolated by tenant across multiple client accounts.
(List, Detail, Create, Update)
Instance Routing
for Trusted Platforms
SMTP, Combined Sync
Validation
Enforcement
Verification
(Nonce and Hash)
Full Audit Detail
Endpoint
Recomputation
SMTP Sync
Sync Metadata
See Third-party CRM Sync in Action
Watch how Triplide exchanges customer data through authenticated APIs and receives signed configuration updates from trusted external platforms.
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